Carnival Guest Wrongly Flagged on P&O 'No Sail' List, Booking Restored After Two Days
If you're booked on a Carnival sailing this summer and receive an unexpected email saying your reservation was "updated," check it immediately rather than assuming it's routine. Contact Carnival security directly if a guest is removed, and be prepared that Carnival may say it cannot access P&O Cruises' no-sail records, requiring you to contact P&O separately. Note that P&O has no U.S. phone number, so resolution may require email and could take days, as it did here (May 19-21, 2026).
What strikes me here is the finger-pointing between sister brands: Carnival told this family it couldn't access P&O's no-sail records, only the list itself, then sent them chasing P&O, a company with no U.S. phone number. That's a two-day resolution (May 19 to May 21, 2026) for someone who'd never set foot on a P&O ship. My read is this is a data-hygiene problem, not a security one, likely a name or birthdate collision, though Carnival never explained it publicly. Corporate silence on compensation or apology tells me Carnival views this as a closed case once the booking was reinstated. Paired with the January ICE mix-up on a Miami sailing and recent glitches with the Rewards Program and cancelled bookings, I'd say Carnival's guest-verification systems need scrutiny. If I were this family, I'd ask for something more than a "sorry for the inconvenience" before final payment.